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Help center

Common questions in one place. If yours isn't here, email support@sealink.asia — we respond within 24h on weekdays.

Getting started

How do I make my first call?

Sign up, copy the default API key from your dashboard, paste the cURL on the Quickstart page into your terminal. Should work in under 5 minutes.

Which model should I pick?

If unsure: qwen3-max for code, qwen3-max for SEA-language chat, gpt-4o-mini for high-volume simple tasks. Or browse models by use case.

Is there a free trial?

Yes — $1 trial credit on signup, no card required. Enough for ~500 chat turns on gpt-4o-mini.

Billing & invoices

Can you issue invoices?

Pay-as-you-go and Enterprise plans get monthly Singapore billing records with custom headers and tax IDs where applicable.

What payment methods?

Visa / Mastercard / Amex via Stripe. GrabPay, PromptPay, TrueMoney, GoPay, and GCash through local wallet payment links.

Can I get a refund?

Unused topped-up balance refundable in full within 30 days. Consumed tokens not refundable.

API keys & limits

How do I rotate a leaked API key?

Dashboard → Keys → Rotate. A new key is issued immediately; the old key is revoked immediately and returns 401 on next use.

Can I limit a key's spend?

Yes — set a monthly budget per key. When the cap is hit, that key returns 402 until next month or you raise the cap.

What's the rate limit?

Per-account default 60 RPM. Pay-as-you-go: 300 RPM. Enterprise: custom limits. Email support if you need more.

Account safety

What if my provider account (Anthropic etc.) gets banned?

SeaLink manages provider connections internally, with automatic fallback if a provider degrades. You use SeaLink's keys, not your own provider account — so your personal provider account status doesn't affect SeaLink service. Current availability is always shown on /status.

Do you store my prompts and completions?

No. We log only metadata: model, token counts, latency, status. Request/response bodies are never persisted.

Where is data stored?

Singapore by default. Enterprise clients can discuss dedicated residency requirements during onboarding.

Tooling & integrations

Can I use SeaLink in Cursor?

Yes — SeaLink is OpenAI-compatible. See the Cursor integration guide; we provide a one-click config download.

Claude Code?

Yes, via two env vars. We offer an Anthropic-compatible endpoint that works directly with Claude Code.

Function calling? Vision? Caching?

All supported with OpenAI-standard syntax. See /docs/function-calling, /docs/vision, /docs/caching.

Still stuck?

Email support@sealink.asia